Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, and postal address
• Account Information: Username, password, and service preferences
• Communication Data: Information you provide when contacting us for support or enquiries
• Transaction Information: Payment details and purchase history (processed securely through third-party payment processors)
• Feedback and Reviews: Comments, testimonials, and survey responses you choose to provide

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, and navigation patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: As described in our Cookie Policy

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Providing and delivering our spreadsheet templates and services
• Processing your orders and managing your account
• Providing customer support and responding to enquiries
• Sending service-related communications and updates

2.2 Business Operations

• Improving our website, products, and services
• Conducting business analytics and market research
• Preventing fraud and ensuring security
• Complying with legal obligations and regulations

2.3 Marketing (with your consent)

• Sending newsletters and promotional materials about our services
• Notifying you about new products, features, and special offers
• Personalising your experience on our website

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate Interests: For business operations, security, and service improvement
• Consent: For marketing communications and certain cookies
• Legal Obligation: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing services (Mailchimp)
• Website hosting and content delivery
• Customer support platforms
• Analytics and reporting tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Regulatory requests or investigations
• Protecting our rights, property, or safety
• Preventing fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Audits: Periodic reviews of our security practices
• Secure Storage: Data stored in secure, access-controlled environments
• Employee Training: Regular privacy and security training for our staff

6. International Data Transfers

Your personal information is primarily processed within the UK. If we transfer data outside the UK, we ensure:

• Adequate protection through adequacy decisions or appropriate safeguards
• Standard contractual clauses where applicable
• Compliance with UK data protection requirements

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support your account
• Comply with legal obligations (minimum 6 years for financial records)
• Resolve disputes and enforce our agreements
• Achieve legitimate business purposes

Marketing data is retained until you unsubscribe or withdraw consent. Website analytics data is typically retained for 2 years.

8. Your Rights

Under UK data protection law, you have the following rights:

To exercise these rights, contact us at [email protected]. We will respond within one month of receiving your request.

9. Cookies and Tracking

We use cookies and similar technologies to improve your website experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of significant changes via email or website notice
• Obtain new consent where required by law

13. Contact Information

For questions about this privacy policy or our data practices, contact us:

14. Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF